A-6 Mafco Market, Sector-18, Navi Mumbai 400705 support@mavelikeralastore.com
Privacy Policy/ Terms & Conditions/ Refund Policy

Refund Policy

Last Updated: 8-Dec-2024

1. Overview

At Maveli Kerala Store, we strive to ensure customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds. By making a purchase on our website, you agree to the terms set out below. If you have any questions, please contact us at support@mavelikeralastore.com.

2. Eligibility for Refunds

You may be eligible for a refund if the following conditions are met:

  • The product was received in a damaged or defective condition.
  • The product you received is different from what you ordered.
  • The refund request is made within 7 days of receiving the product.
  • The product is unused, unopened, and in its original packaging.

3. Non-Refundable Items

We cannot offer refunds for the following items:

  • Perishable goods such as food items, unless they arrive in a damaged or spoiled condition.
  • Gift cards or promotional items.
  • Products purchased during clearance or sale events, unless defective.

4. Refund Process

To initiate a refund, please follow these steps:

  • Contact our customer support team at support@mavelikeralastore.com with your order details and a brief description of the issue.
  • Include photos of the product and its packaging if it was received in a damaged or defective state.
  • Our team will review your request and respond within 3 business days.

5. Refund Timeline

Once approved, refunds will be processed within 5–10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

6. Exchange Policy

If you prefer an exchange instead of a refund, please mention it while contacting our support team. Exchanges are subject to product availability and eligibility criteria as outlined in Section 2.

7. Cancellation Policy

Orders can be canceled before they are shipped. Once shipped, the order will be subject to our refund and return policies. To request a cancellation, contact us immediately at support@mavelikeralastore.com.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund, please contact us: